Effective Date: 2025

Thank you for shopping with SneakTop. We are committed to delivering your order safely and on time. Please read our Delivery & Return Policy carefully before placing an order.

🚚 Delivery Policy

Order Processing

  • Orders are processed within 1–3 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales, festivals, or high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–12 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.
  • Free shipping may be available on selected products or promotional offers.

Order Tracking

Once your order has been shipped, you will receive a tracking ID via SMS, WhatsApp, or email (where applicable) so you can monitor your shipment.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy.

If the package is returned because:

  • The customer is unavailable,
  • An incorrect address or phone number was provided, or
  • The order is refused,

additional shipping charges may apply for re-dispatch.

Address Changes

Shipping addresses cannot be changed once the order has been dispatched.

Please ensure your delivery details are accurate before placing your order.

🔄 Return Policy

At SneakTop, we generally do not accept returns.

Returns are accepted only if:

  • You receive the wrong product.
  • You receive a damaged or defective product (applicable only to eligible quality grades such as 7A, 10A, or First Copy).
  • The product is eligible under our Exchange Policy.

Return Request Requirements

To request a return or exchange, you must:

  • Contact us within 24 hours of receiving your order.
  • Provide your order number.
  • Share a continuous unboxing video (without cuts or edits) clearly showing the package being opened and the issue with the product.

Requests submitted without an unboxing video may not be approved.

Non-Returnable Items

The following items cannot be returned:

  • 6A Quality Shoes
  • Second Copy Shoes
  • Indian-Made Shoes
  • Shoe Boxes
  • Packaging Materials
  • Extra Accessories
  • Products damaged after delivery
  • Products used, worn, washed, or altered by the customer

Return Approval

If your request is approved:

  • Our support team will provide return instructions.
  • The product must be unused and returned in its original condition with all packaging and accessories.
  • Once inspected, we will process an eligible exchange. Refunds are not provided unless required by applicable law.

❌ Refunds

SneakTop does not offer refunds for change of mind, incorrect size selection, or dissatisfaction with quality grades.

Please review the product description and size guide carefully before placing your order.

📞 Need Help?

If you have any questions regarding your delivery or return, please contact us.

Email: reejakpals@gmail.com

Thank You for Shopping with SneakTop

We appreciate your trust in SneakTop. Our goal is to provide a smooth, transparent, and reliable shopping experience for every customer.